Privacy Policy

Last Updated: 10/07/25

This Privacy Policy explains how Ecoreflect Windows (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our website, www.ecoreflectwindows.com.

Ecoreflect Windows is a trading style of Hyped Agency Ltd, registered in England and Wales. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

EcoReflect Windows (a trading style of Hyped Agency Ltd of Clover House, Whitstable, Kent, CT5 3QZ)
Email: [email protected]

For the purpose of data protection legislation, we are the data controller of the personal data submitted through this website.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

Full Name

Email Address

Phone Number

Postcode

IP Address and Device Information

Referral source and browsing behaviour (via analytics tools)

We collect this data when you:

Complete and submit an enquiry form on our website

Interact with our website (e.g., via cookies or tracking technologies)

Engage with our advertising (e.g., via Meta or Google ads)

3. How We Use Your Data

Your data may be used for the following purposes:

To process and respond to your enquiry

To match you with a relevant service provider

To improve and optimise our website and marketing efforts

To comply with legal or regulatory obligations

4. Lawful Basis for Processing

We process your personal data based on:

Consent: When you submit your details, you consent to us processing your data in line with this policy.

Legitimate Interest: In cases where we analyse website usage or conduct marketing performance tracking.

5. Who We Share Your Data With

To fulfil your enquiry, we may share your personal data with a carefully selected and trusted third-party service provider with whom we work closely to provide double glazing solutions.

This provider may contact you to discuss your enquiry and provide quotations.

We do not sell your data to multiple third parties or use it for unrelated marketing purposes.

6. Data Retention

We retain your personal data for a period of up to 12 months from the date of your enquiry unless:

You request deletion sooner

We are legally required to retain it for longer

It is necessary to resolve a dispute or enforce our rights

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request erasure of your data (the "right to be forgotten")

Object to or restrict processing

Withdraw your consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us at: [email protected]

8. Data Security

We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration.

9. International Transfers

All data is processed within the UK or EEA. We do not transfer your data outside of these regions.

10. Changes to This Policy

We may update this policy from time to time. Please check this page periodically for the latest version.